Terms & Conditions

Standard Booking Conditions of Albion Touring.

These are the standard Booking Conditions of Albion Touring. These Booking Conditions – along with any other written information brought to your attention before we confirmed your booking – form the basis of your contract with Albion Touring. In these Booking Conditions we will refer to Albion Touring as ‘we’ or ‘us’. Please read these booking conditions carefully, as they set out our respective rights and obligations. In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:

  1. He/she has read these terms and conditions, has the authority to be bound by them and agrees to be bound by them;

  2. He/she consents to our use of information in accordance with our Privacy policy;

  3. He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.

  4. Accepts that all bookings made with Albion Touring are bound by English law and fall within the jurisdiction of England.

Our obligations to you vary depending upon whether you book a single component with us as Principal or whether you purchase from us a Package Holiday sold as Principal. A “Package” means the pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation: transport; accommodation; other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package. All Packages offered for sale with us, which include an overnight stay, transport and excursions are Packages for the purpose of the Package Travel Regulations. This means that any Principal Single Component bookings; such as a “transfer” for example, does not constitute a Package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

International Bookings

All bookings made directly or via one of our agents either in the UK or internationally are subject to English Law and Jurisdiction. By making a booking and paying your deposit either directly or via our agent, you accept that English Law and Jurisdiction apply. Under no circumstances will the law and jurisdiction of the country (other than England and Wales) in which the international booking was made apply.

Booking and Paying For Your Arrangements

A booking is made with Albion Touring when a) you or your agent tells us that you would like to accept our written or verbal quotation, and b) you pay us a deposit or full payment and c) we issue you with a booking confirmation. A binding contract will come into existence as soon as we have issued you with a booking confirmation that will confirm the details of your booking. Upon receipt, if you believe that any details on the confirmation (or any other document) are wrong you must advise us immediately. The balance of the cost of your arrangements (including any applicable surcharge) is due not less than 3 months prior to scheduled departure for all Albion Touring tours. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out below are applicable.

Insurance

Adequate travel insurance is vital and is a condition of the contract. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available. We reserve the right to request copies of your adequate insurance documents prior to the commencement of the tour.

Delays in Journey

Albion Touring cannot be held responsible for any delays or alterations to the tour itinerary and reserves the right to make reasonable alterations to the itinerary for reason of unforeseen accidents, roadworks, disruptions, and alterations in ferry schedules, border crossings, or force majeure situations. Any additional expenses incurred by the participants as a result of force majeure situations will be the responsibility of the participant.

Itinerary Changes

The tour leader reserves the right to alter the itinerary or route to take into account (by way of example and not by way of limitation), weather, supplier closure, unforeseen accidents, and roadworks. The leader’s decision is final.

Tour Meeting Points

The tour leader will outline at the beginning of the tour the next meeting point, and the point in which the group should meet, and will leave the next meeting point. It is the participant’s responsibility to meet at the designated point, and be ready for driving at the designated start point. Participants who fail to keep up with the group are liable for their own expenses involved in catching up with the group. Participants must arrive at departure points at the times shown on their itinerary or ticket.

Risks

You must be adequately fit and of an adequate proficiency indicated in accordance with the booking form to undertake the program set out in the Tour you have chosen. Your booking is accepted on the understanding that you are aware of the hazards involved in your chosen activity. You acknowledge that by the very nature of the activities you are exposed to an element of personal risk and that the activities are of a potentially hazardous and unpredictable nature above those associated with conventional holidays. You therefore accept and consent to the risks inherent in the implementation of this contract and accept as reasonable the limitations of the Company’s responsibility as set out in these terms and conditions.

Accuracy

We endeavour to ensure that all the information and prices provided on our advertising literature is accurate; however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.

Pricing

Our prices are inclusive of all items listed on your itinerary. For our Packages, our prices include all accommodation, transportation and meals/ additional services as advertised. Our prices do not include entry to site seeing/ historical sites (unless where stated otherwise), visa or border fees, costs of replacing any documentation, onward flights or transportation, insurance excess, costs of snacks, drinks and other food items.

We reserve the right to amend the price of unsold products at any time and correct errors in the prices of confirmed products.

For Packages only:- The price of your confirmed Package is subject at all times to changes in transport costs such as fuel, changes to cost changes arising from government action such as changes in VAT or any other government imposed changes; and to changes in currency exchange rates and to dues, taxes or fees chargeable for services such as embarkation or disembarkation fees at ports, any or all of which may result in a variation of your Tour price. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, any amendment charges and/or additional services or travel arrangements. If this means that you have to pay an increase of more than 10% of the price of your confirmed travel arrangements (excluding any amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another Tour if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. There will be no change made to the price of your confirmed holiday within 30 days of your departure nor will refunds be paid during this period.

Jurisdiction and applicable law

These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only.

Changes by You

If you wish to change any part of your booking arrangements after our confirmation invoice has been issued, you must inform us or your agent in writing as soon as possible. This should be done by the person who made the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to any applicable rate changes or extra costs incurred. If you make the changes more than 3 months before your departure, you will have to pay an administration fee of £50 for each person whose booking has changed, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. If you make a change within ten weeks of your departure you may have to pay cancellation charges. Where a transfer to a person of your choice can be made, all costs and charges incurred by us as a result together with the appropriate amendment fee must be paid before the transfer can be made. Where we are unable to assist you and you do not wish to proceed with the original booking, we will treat this as a cancellation by you and cancellation fees will be payable.

If you cancel your booking

If you have to, or wish to, cancel your booking, the party leader must immediately contact us or your travel agent and then confirm your cancellation. The day we receive your telephone notification of cancellation is the date on which your booking is cancelled. Since we incur costs in cancelling your booking, a cancellation charge will be levied as shown in the following table.

Cancellation charge table for day trips, shore excursions, transfers & taxis

Number of days before start date of your arrangements that notification of cancellation is received by us

Cancellation Charge

More than 72 hours

10% of booking value

Less than 72 hours

100% of total invoice cost including supplements

No show

100% of total invoice cost including supplements

Please note that due to strict terms and conditions for tickets to Highclere Castle and Warner Bros Studio Tour The Making of Harry Potter, and very limited supply of tickets, any booking with Highclere Castle or Warner Bros Studio Tour entry included is subject to 100% cancellation charge from the time the booking has been made.

Cancellation charge table for overnight tours

Number of days before start date of your arrangements that notification of cancellation is received by us

Cancellation Charge

More than 28 days

20% of booking value

27 – 15 days

50% of total invoice cost including supplements

14 days or less

100% of total invoice cost including supplements